ieSupportManager Helpdesk 2.08

EULA - End User License Agreement

END USER LICENSE AGREEMENT

IMPORTANT- PLEASE READ CAREFULLY : By installing the Software (as defined below) and/or
copying the Software, you ("Licensee") (either on behalf of yourself as an individual or on behalf
of an entity as its authorized representative) agree to all of the terms of this End User License
Agreement ("EULA") regarding your use of the Software. If you do not agree with all of the terms
of this EULA, do not install, copy or otherwise use the Software.

LICENSE GRANT
Subject to the terms below, ieComputerSystems Ltd. ("ieComputerSystems") hereby grants Licensee
a non-exclusive, non-transferable license to install and to use the downloadable version of
ieSupportManager ("Software").

Licensee may : (i) install the Software on a hard disk or other storage device; (ii) install and use the
Software on a file server for use on a local area network ("LAN") for the purposes of (a) permanent
installation onto hard disks or other storage devices or (b) use of the Software over such network;
(iii) copy the Software for back-up or archival purposes; (v) distribute copies of the evaluation
version of the Software (see below).

Licensee may NOT : (i) reverse engineer, decompile, or disassemble the Software; (ii) modify, or
create derivative works based upon, the Software in whole or in part; (iii) remove any proprietary
notices or labels on the Software; (iv) resell, lease, rent, transfer, sublicense, or otherwise transfer
rights to the Software; (v) distribute copies of the registered version of the Software.

REGISTERED COPY
One registered copy of the Software entitles you to install one copy of the data files, either on a
local hard disk or on a file server, for simultaneous access by multiple users. The maximum number
of concurrent users is determined by the number of user licenses purchased. There is, however,
no limit to the number of machines upon which the client files may be installed.

If you would like to install multiple copies of the data files (e.g. different departments, multiple sites
etc.) then each copy must be registered separately.

EVALUATION REGISTRATION
This is not free Software. Subject to the terms contained in this EULA, Licensee may use this Software
for evaluation purposes without charge. The evaluation copy only entitles Licensee to the Software
files. To qualify for online support and free updates the Software must be registered. Check our
website at www.iecomputersystems.ie for the latest pricing / ordering details. When payment is
received you will be sent a registered copy of the latest version of ieSupportManager.

DISTRIBUTION OF EVALUATION COPY
Provided that Licensee verifies that they are distributing the evaluation version of the Software
and specify that it was produced and supplied by ieComputerSystems, Licensee is hereby
licensed to make as many copies of the evaluation version of the Software and documentation as
they wish; give exact copies of the original evaluation version to anyone; and distribute the evaluation
version of the Software and documentation in its unmodified form via electronic means. There is no
charge for any of the above. Licensee is specifically prohibited from charging, or requesting
donations, for any such copies, however made; and from distributing the Software and/or
documentation with other products (commercial or otherwise) without prior written permission.

TERMINATION OF AGREEMENT
This EULA shall terminate automatically if you fail to comply with the limitations described in this
EULA. No notice shall be required from ieComputerSystems to effectuate such termination. Upon
termination, you must uninstall and destroy all copies of the Software.

COPYRIGHT AND PROPRIETARY INFORMATION
Licensee acknowledges that the Software and all user's manuals and other supporting documentation
constitute valuable property of ieComputerSystems and that all title and ownership rights in the
Software and related materials remain exclusively with ieComputerSystems. ieComputerSystems
reserves all rights with respect to the Software and user's manual under all applicable laws for the
protection of proprietary information, including, but not limited to, trade secrets, copyrights, trademarks
and patents. Except as otherwise provided in this EULA, Licensee shall not cause or permit
unauthorized copying, reproduction of disclosure of any portion of the Software, or any instructions,
manuals, or other documentation, or the delivery or distribution of any part thereof to any third person
or entity, for any purpose whatsoever, without the prior written permission of ieComputerSystems.
This restriction shall continue to bind Licensee and its agents and representatives beyond the
termination of this EULA.

LIMITATION OF WARRANTIES
Licensee accepts Software "as is", "with all faults", and in lieu of all other warranties and conditions,
expressed or implied, including, but not limited to, those for merchantability and fitness for a particular
purpose.

ieComputerSystems accepts no responsibility for the operation or performance of the Software. The
entire risk of use and consequences of use of the Software falls completely on the Licensee and
ieComputerSystems shall not be liable in any respect for any claims loss or injury alleged to have
resulted from use of or in reliance on Software. In this respect, Licensee shall completely indemnify
and defend for any such claim, loss or injury as provided below. Licensee acknowledges that it has
read the foregoing disclaimers of warranty and limitation of liability and understands that Licensee
assumes the entire risk of use of the Software.

INDEMNIFICATION
Licensee shall indemnify and defend against any and all claims, including claims by third parties or
employees of Licensee, which arise directly or indirectly out of your use or operation of Software.
ieComputerSystems shall not be liable for any incidental or consequential damages suffered by
Licensee through the use of Software, whether or not such damages were disclosed to, or
reasonably foreseen.

GOVERNING LAW
This EULA shall be governed by the laws of the Republic of Ireland.